Jamaica’s top customer service agency.
High-touch customized contact center solutions for brands who care deeply about the quality of their customer experience.
- cost savings for our clients
- 40–70%
- support, every day of the year
- 24/7
It’s in Kingston. Our team is on the line.
O&T Communications is cutting edge.
At O&T Communications, we provide affordable, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience.
Learn moreIndustry standards
We go beyond, and work to the latest industry standards worldwide.
Efficient
Our focus on building specialized teams helps you reach your optimum potential.
Results driven
Our full-time remote team strengthens your productivity, with cost savings of 40% to 70%.
O&T Communications provides a variety of solutions.
We provide the services below, but we aren’t limited to them.
Customer care
Putting systems in place to maximize your customers’ satisfaction with your business.
Technical support
Helping you assist your customers with rapid, efficient troubleshooting.
Telesales
Focusing on the direct sale of products or services to customers over the phone.
O&T Communications prides itself on the highest industry standards.
Our services give you your own dedicated, full-time remote team to take care of all your business’s operational needs. You keep complete control of your team, including:
- KPIs
- Quality
- Workflow
“If you want real support that works and effective implementation, O&T Communications has got you covered. I couldn’t have asked for more than this. Their customer service has really helped our business.”
Your customers’ business day is our business day.
Kingston keeps Eastern Standard Time all year. That puts us on the same clock as Toronto, Montréal and New York in winter, one hour behind them in summer, and our support line never closes.
- Montréal · Toronto · New York
- Chicago · Winnipeg
- Vancouver · Los Angeles
- O&T support line24 hours
Kingston time
Speak with our service agents.
Our technical support team is available 24 hours a day to help serve you.